Privacy Policy - Crypto Trading Signals Pro

Privacy Policy - Crypto Trading Signals Pro

Effective Date: 03-09-2025
Last Updated: 03-09-2025

1. Introduction

Welcome to Crypto Trading Signals Pro ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").

Please read this Privacy Policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Account Information: Email address, username, password (encrypted)
  • Profile Data: Display name, timezone preferences, trading experience level
  • Contact Information: Email address for notifications and support
  • Payment Information: Processed through secure third-party payment processors (we do not store payment card details)

2.2 Trading Data

  • Watchlist Preferences: Cryptocurrency pairs you choose to monitor
  • Signal Interactions: Which signals you view, favorite, or act upon
  • Performance Tracking: Your profit/loss (PnL) data if you choose to track it
  • Notification Settings: Your preferences for alerts and push notifications

2.3 Technical Information

  • Device Information: Device type, operating system, app version
  • Usage Analytics: App features used, session duration, crash reports
  • Location Data: General location (country/region) for timezone optimization
  • Network Information: IP address, connection type

2.4 Automatically Collected Information

  • Log Data: Access times, pages viewed, app crashes, and performance data
  • Cookies and Tracking: Anonymous identifiers for analytics and functionality
  • Push Notification Tokens: To deliver trading signals and alerts

3. How We Use Your Information

3.1 Primary Purposes

  • Service Delivery: Provide real-time crypto trading signals and market analysis
  • Personalization: Customize your watchlist, timezone, and notification preferences
  • Performance Tracking: Calculate and display your trading performance metrics
  • Communication: Send you trading signals, alerts, and important service updates

3.2 Secondary Purposes

  • Improvement: Analyze usage patterns to enhance app functionality
  • Support: Respond to your inquiries and provide technical assistance
  • Security: Monitor for fraud, abuse, and security threats
  • Legal Compliance: Meet regulatory requirements and legal obligations

4. Information Sharing and Disclosure

4.1 We Do NOT Share

  • Your personal trading data with other users
  • Your PnL tracking information with third parties
  • Your watchlist or signal preferences with external parties
  • Your contact information for marketing by others

4.2 Limited Sharing

We may share information in these specific circumstances:

  • Service Providers: Trusted third parties who assist in app operation (hosting, analytics, payment processing)
  • Legal Requirements: When required by law, court order, or government request
  • Safety and Security: To protect rights, property, or safety of users and the public
  • Business Transfers: In case of merger, acquisition, or sale of assets (with notice)

4.3 Aggregated Data

We may share anonymized, aggregated statistics about app usage and signal performance that cannot identify individual users.

5. Data Security

5.1 Security Measures

  • Encryption: All data transmitted between your device and our servers is encrypted using industry-standard protocols (TLS/SSL)
  • Secure Storage: Personal information is stored on secure servers with restricted access
  • Password Protection: User passwords are hashed and salted using industry best practices
  • Regular Audits: We conduct regular security assessments and vulnerability testing

5.2 Data Retention

  • Account Data: Retained while your account is active and for up to 2 years after deletion
  • Trading Data: PnL and watchlist data deleted within 30 days of account closure
  • Legal Requirements: Some data may be retained longer if required by law

6. Your Privacy Rights

6.1 Access and Control

You have the right to:

  • Access: Request a copy of your personal information
  • Update: Modify your account information and preferences
  • Delete: Request deletion of your account and associated data
  • Export: Download your trading data in a portable format
  • Opt-out: Unsubscribe from notifications (except essential service communications)

6.2 Data Portability

Upon request, we can provide your data in a commonly used, machine-readable format for transfer to another service.

6.3 How to Exercise Rights

Contact us at alsaraapp@gmail.com with your request. We will respond within 30 days and may require identity verification.

7. Third-Party Services

7.1 Integrated Services

Our app may integrate with:

  • Payment Processors: For subscription management (Stripe, Apple Pay, Google Pay)
  • Analytics Services: For app performance monitoring (Firebase Analytics)
  • Cloud Services: For data storage and backup (AWS, Google Cloud)
  • Push Notification Services: For delivering alerts (Firebase, APNS)

7.2 Third-Party Privacy Policies

These services have their own privacy policies. We encourage you to review them:

  • Apple App Store Privacy Policy
  • Google Play Store Privacy Policy
  • [Payment Processor Privacy Policies]

8. International Data Transfers

If you access our Service from outside Sri Lanka, your information may be transferred to, stored, and processed in countries where our servers are located. We ensure adequate protection through:

  • Standard contractual clauses
  • Privacy Shield frameworks (where applicable)
  • Other legally approved transfer mechanisms

9. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If we discover we have collected information from a minor, we will delete it promptly.

10. California Privacy Rights (CCPA)

California residents have additional rights:

  • Right to Know: What personal information we collect and how it's used
  • Right to Delete: Request deletion of personal information
  • Right to Opt-Out: Opt-out of sale of personal information (we do not sell personal information)
  • Non-Discrimination: We will not discriminate for exercising these rights

11. European Privacy Rights (GDPR)

If you're in the European Economic Area, you have additional rights under GDPR:

  • Legal Basis: We process data based on consent, contract performance, or legitimate interests
  • Data Protection Officer: Contact our DPO at [dpo@yourapp.com]
  • Supervisory Authority: Right to lodge complaints with your local data protection authority

12. Push Notifications and Communications

12.1 Types of Communications

  • Trading Signals: Real-time alerts for new trading opportunities
  • System Notifications: Important service updates and maintenance notices
  • Marketing Communications: Optional promotional content (you can opt-out)

12.2 Opt-Out Options

You can control notifications through:

  • In-app notification settings
  • Device-level notification controls
  • Email unsubscribe links
  • Contacting support

13. Changes to Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted with a new "Last Updated" date. For significant changes, we will:

  • Notify you via email
  • Display a prominent notice in the app
  • Request consent where required by law

Continued use after changes constitutes acceptance of the updated policy.

14. Contact Information

For privacy-related questions or requests:

Email: alsaraapp@gmail.com

Response Time: We aim to respond within 48 hours for urgent privacy matters and within 30 days for formal requests.

15. Disclaimer

This Privacy Policy applies only to our app and services. We are not responsible for the privacy practices of:

  • External websites linked from our app
  • Third-party trading platforms you may use
  • Cryptocurrency exchanges or wallets
  • Other apps or services you use for trading